Play with a Clear Head,
Enjoy Every Session
squeen believes online gambling is most enjoyable when done with awareness and control. This page brings together all the information, tools and guidance you need to keep your gaming experience positive.
squeen's Commitment to Malaysian Players
Six principles that shape how squeen supports players so every session takes place in a healthy and responsible manner.
Age 21+ Verification
squeen enforces the age requirement of 21 and above without exception. Identity verification is carried out during registration and during withdrawals to ensure the platform is accessed only by eligible players.
Personal Deposit Limits
Set your own daily, weekly or monthly deposit limit directly through your account. Once a limit is set, deposits exceeding that amount will not be processed — this tool helps you maintain a realistic budget.
Break or Full Exclusion
Need a break? You can request a cooling-off period or a long-term self-exclusion. During this time, your account will be inactive and you will not receive any promotions from squeen.
Session Time Limits
Set reminders or session time limits in your account settings. A notification will be sent when you are approaching the set period — a simple way to avoid playing longer than intended without realising it.
24/7 Customer Service
The squeen support team is available via live chat and email at any time, in Malay and English. If you or someone you know needs help with gambling habits, we are here to listen.
Privacy & Account Security
Players' personal information and transaction records are protected with industry-standard encryption. You can review your game history and deposits at any time, so you always know where your money is going.
What Is Responsible Gambling?
Responsible gambling means enjoying online games as a form of entertainment — not as a way to solve financial problems or daily stress. When you play responsibly, you set clear limits on the time and money you spend, and you accept that losses are part of the gaming experience.
squeen provides a platform that makes responsible gambling straightforward. From deposit limit tools to self-exclusion options, all these controls are in your hands — and our support is always available if you need it.
Recognise the Warning Signs
It is important to spot the early signs before gambling habits become harder to control. Here are some things to watch out for:
- Playing to recover money that has already been lost (chasing losses)
- Borrowing money or selling belongings to gamble
- Lying to family or friends about gambling activity
- Neglecting work, family or financial responsibilities
- Feeling anxious or irritable when unable to gamble
- Using gambling as the main way to cope with stress
If you recognise any of the signs above in yourself or someone you know, the best first step is to pause and speak with someone you trust.
Tips for Playing Wisely
A few simple habits can help you enjoy your gaming experience without it becoming a burden:
- Set a fixed budget before starting a session and stick to that limit
- Treat money used for gambling as an entertainment cost — not an investment
- Take regular breaks during long sessions
- Do not play when you are feeling stressed, sad or emotionally unsteady
- Do not try to recover losses by placing larger bets
- Know that game outcomes are random — no strategy can guarantee a win
The squeen Platform Is Not for Everyone
squeen strictly does not allow participation from individuals under 21 years of age. In addition, individuals who have registered for a self-exclusion programme through this platform are not permitted to create a new account or access squeen services for the duration of the active exclusion period.
If you are aware of someone underage using a squeen account, please contact our support team immediately via live chat or email at [email protected].
Need to Talk to Us?
The squeen support team is ready to help you with deposit limit options, self-exclusion or any concerns about your gaming habits.
Live chat: Available directly on this website
Email: [email protected]
Self-Assessment Questionnaire
The following questions can help you assess your relationship with gambling. Answer honestly with yourself.
squeen Self-Protection Tools
All the following tools can be accessed directly through your squeen account or by contacting customer support.
Deposit Limits
Set a maximum daily, weekly or monthly deposit amount. This limit takes effect immediately and can be reduced at any time.
Session Time Limits
Decide how long you want to play in a single session. A reminder will appear when the time is nearly up so you can make a conscious decision.
Break Period
Choose a short break period — from 24 hours to 30 days. Your account will be temporarily suspended without having to close it permanently.
Self-Exclusion
The long-term self-exclusion option lets you close your account permanently. All eligible remaining balances will be returned to you.
Play with Full Control
Register a squeen account and enjoy online gaming — with all self-protection tools and 24/7 support ready for you to use. Minimum deposit RM20 only.
For players aged 21 and above only. Gamble responsibly.