Official Document

squeen Privacy Policy

squeen takes seriously our responsibility to protect the personal information of every player. This document explains how we collect, store, use and protect your data when you use our platform.

Data Protected Formal Document International Licensing Malay & English

squeen Commitment

Our Data Protection Principles

Six core pillars that form the basis of how squeen manages your personal information.

Encryption Security

All data transmitted through the squeen platform is protected using high-level encryption protocols. Your account information and transactions cannot be accessed by unauthorised parties.

Personal Access Control

Only authorised squeen staff may access player account information, and only within the scope of specific duties. This access is monitored and audited regularly.

No Data Selling

squeen does not sell, rent or share your personal information with third parties for marketing purposes without your consent. Your data is used solely to operate this platform's services.

Right to Update Information

You have the right to request a review or update of the personal information we hold. Contact our support team to begin the process of updating your account data.

Transparent Cookie Management

We use cookies to improve your browsing experience on squeen. You can manage your cookie preferences through your browser settings, although some platform functions may be affected.

Privacy-Related Support

Our support team is available 24/7 via live chat and email in Malay and English to answer any questions about privacy and the management of your personal data.

Contents

Information Collection
Information Use
Information Sharing
Storage and Security
Cookies and Tracking Technologies
Your Rights as a User
Disclosure to Authorities
Privacy Policy Changes
Contact Us
Frequently Asked Questions

This Privacy Policy takes effect from 1 January 2026. Last reviewed: 1 January 2026.

1. Collection of Personal Information

squeen collects personal information from you in various ways when you use our platform. The information we collect is limited to what is necessary to operate our services safely and fulfil our operational responsibilities under international licensing.

1.1 Information You Provide Directly

When you register a squeen account or use any of our services, you may be asked to provide the following information:

Full name as shown on your identification document (MyKad or passport)
Date of birth for age verification (minimum 21 years)
An active email address and mobile phone number
Identification card number (MyKad) or passport number
Current residential address in Malaysia
Payment method information you use (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or cryptocurrency)

1.2 Information Collected Automatically

The squeen platform also collects technical information automatically when you browse our website:

IP address and general location information based on IP
Browser type, operating system and device used
Pages visited and time spent on each page
Referral source (how you arrived at our website)
Game session data and betting records

squeen only collects information necessary for the stated purposes. We do not collect information beyond what our operations and licensing compliance require.

2. Use of Personal Information

The personal information you provide to squeen is used for the following purposes:

2.1 Account and Service Operations

Registering and verifying your player account
Verifying your age and identity in line with international licensing requirements
Processing your deposits and withdrawals safely
Managing your bonuses, rewards and VIP programme
Providing customer support via live chat and email

2.2 Security and Fraud Prevention

Identifying and preventing fraudulent activity or money laundering
Monitoring suspicious betting patterns
Complying with anti-money laundering (AML) requirements under our licence
Protecting the integrity of the platform and the security of all players

2.3 Platform Improvement

Analysing usage patterns to improve the gaming experience
Testing and developing new features on the squeen platform
Providing more relevant content and promotions to you

squeen does not use your personal information for any purpose outside the scope stated in this Privacy Policy without notifying you first.

3. Sharing Information with Third Parties

squeen does not sell or rent your personal information to third parties. However, there are limited circumstances where we need to share your information:

3.1 Service Providers

We share the necessary information with third-party service providers that help us operate the platform, including payment processors to handle Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency transactions. All these providers are bound by strict confidentiality agreements.

3.2 Game Providers

Limited game session data may be shared with game providers such as PG Soft, Pragmatic Play, JILI and Spribe for technical and troubleshooting purposes. The information shared does not include your payment details or identification number.

3.3 Compliance Requirements

squeen may share information with relevant authorities when required by law or the conditions of our international licence. This includes investigations related to money laundering or fraud.

All sharing of information with third parties is subject to contractual agreements that ensure those third parties also comply with equivalent data protection standards.

4. Data Storage and Security

Protecting the integrity of your data is a priority for squeen. We implement comprehensive technical and organisational measures to ensure your information is stored securely.

4.1 Technical Security Measures

SSL/TLS encryption for all data communications between your device and squeen servers
Database-level data encryption for sensitive information
Two-factor authentication for internal administrative accounts
Continuous security monitoring and regular penetration testing
Secure and redundant data backup systems

4.2 Retention Period

squeen retains your personal information for as long as your account is active and for the period required after account closure, depending on applicable legal and licensing obligations. Transaction records and gambling activity are kept for the minimum period set by our licensing authority.

4.3 Storage Location

Your data may be stored and processed on servers located in various jurisdictions depending on squeen's operational requirements. In all cases, the data protection standards applied are consistent and meet our international licensing requirements.

5. Cookies and Tracking Technologies

squeen uses cookies and similar tracking technologies to improve the functionality and user experience of our platform.

5.1 Types of Cookies Used

Essential Cookies: Required for basic platform functions including login session verification and security. These cookies cannot be disabled.
Performance Cookies: Collects anonymous information about how users interact with the platform for improvement purposes.
Functional Cookies: Saves your preferences such as language, display settings and game configurations for your convenience.

5.2 Cookie Management

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the squeen platform, including the login process and saved game preferences.

For the best experience on squeen, we recommend allowing essential and functional cookies to be enabled in your browser settings.

6. Your Rights as a User

As a registered player with squeen, you have certain rights regarding your personal information, which we fully respect.

6.1 Right of Access

You have the right to request a copy of the personal information squeen holds about you. This request can be submitted via live chat or email to our support team. We will process your request within a reasonable time.

6.2 Right of Rectification

If any information we hold is inaccurate or out of date, you have the right to request a correction. Contact our support team 24/7 to begin the update process.

6.3 Right of Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained to fulfil our legal obligations or licensing requirements. squeen will clearly inform you of any limitations regarding deletion requests.

6.4 Right to Object

You have the right to object to the use of your personal information for any direct marketing purposes. State your preference to our support team and we will honour that instruction.

Privacy rights requests will only be processed once the identity of the requester has been fully verified. This is to protect your information from unauthorised access by other parties.

7. Disclosure to Authorities

squeen operates under international licensing and is bound by various compliance obligations. In the following situations, we may be required to disclose player information to the relevant authorities:

When ordered by a court or tribunal with valid jurisdiction
When required by our licensing regulatory authority
In the context of official investigations relating to money laundering, fraud or financial crime
To meet transaction reporting requirements under the applicable AML/CFT framework

In all these circumstances, squeen will disclose only the minimum information required and will notify the relevant player where permitted by law.

8. Changes to This Privacy Policy

squeen reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to registered players through one or more of the following methods:

Notification within your squeen account upon login
Email notification to the registered address
A prominent notice on the squeen website homepage

The effective date of each version of the Privacy Policy will be clearly stated at the top of this document. Continued use of the squeen platform after changes take effect is considered acceptance of the updated Privacy Policy.

We recommend you review this Privacy Policy from time to time to ensure you are always informed about how we manage your information.

9. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way squeen handles your personal information, please contact our team through the following channels:

Live Chat: Available 24/7 directly through the squeen website in Malay and English
Email: [email protected] — our support team will reply within a reasonable time

squeen's customer support team, operating 24/7, will handle privacy-related enquiries with full care and confidentiality. For matters involving account deletion or data access requests, please clearly state the purpose of your enquiry so we can direct the request to the responsible team.

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FAQ

Frequently Asked Questions about Privacy Policy

Answers to the most commonly asked questions regarding privacy and data protection at squeen.

During account registration, squeen collects basic information including your full name, date of birth, MyKad or passport number, email address, mobile phone number and residential address. This information is required to verify your identity and confirm that you meet the minimum age requirement of 21 years to use our platform. Payment method information such as e-wallet details or bank account details is collected later when you make a deposit or withdrawal.

squeen does not sell or rent your personal information to any third party for marketing purposes. We only share the necessary information with service providers that help us operate the platform, such as payment processors and game providers. All these third parties are bound by strict confidentiality agreements. In certain cases required by licensing or law, information may need to be disclosed to the relevant authorities.

You can request a copy of the personal information we hold by contacting the squeen support team via live chat or email at [email protected]. State clearly that you are making a data access request. We will verify your identity first before processing the request to ensure the security of your information. Our support team is available 24/7 in Malay and English.

When you close your squeen account, your personal information will be retained for the minimum period required by applicable licensing and legal obligations. This includes transaction records and gambling activity that must be kept for audit and compliance purposes. After the mandatory retention period ends, your data will be deleted or anonymised. For more information about the account closure process, contact our support team.

Yes, the security of payment data is a top priority for squeen. All transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency are processed through encrypted channels. squeen does not store your full credit card details or e-wallet passwords on our servers. Sensitive payment information is handled directly by licensed payment processors that comply with industry security standards.

You can request deletion of your personal information by contacting squeen via live chat or email. However, please be aware that some information may not be fully deleted due to licensing and legal compliance obligations that require us to retain certain records. In such cases, squeen will inform you of which information can be deleted and which must be retained, along with a clear explanation.