Terms and Conditions squeen

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "Player") and squeen ("Platform", "we", "us"). These Terms govern your access to and use of the squeen website, including all games, services and features available on it.

By completing account registration, making your first deposit, or simply accessing the squeen platform, you are deemed to have accepted and agreed to comply with these Terms in full. If you are registering on behalf of an entity, you represent that you have the legal authority to bind that entity to these Terms.

To register for and use squeen services, you must meet the following eligibility requirements:

• Be at least 21 years of age at the date of registration.
• Not be subject to any legal restriction, regulation or order that prohibits participation in online gambling activities.
• Register using true, accurate and current personal information — including your full name as shown on your identification document (MyKad or passport), an active mobile number and a valid email address.
• Have not previously held a squeen account that was terminated due to a breach of terms.

squeen reserves the right to request identity verification documents at any time, including a copy of your MyKad, a utility bill or other supporting documents as part of the account verification process. Failure to comply with a verification request within the specified period may result in the account being temporarily suspended.

Each squeen account is for the personal use of the account holder only. You are fully responsible for all activity that occurs under your account, whether carried out by you or by any other party with or without your knowledge.

• Accounts may not be transferred, sold, rented or shared with any other party.
• You must keep your account password confidential at all times and must not disclose it to anyone.
• Any suspicious activity you become aware of must be reported to the squeen support team immediately via live chat.
• squeen will not be liable for any loss arising from unauthorised access to your account if you fail to keep your login credentials secure.

squeen accepts deposits and processes withdrawals through designated payment methods. All financial transactions are subject to the following terms:

Deposits:

• The minimum deposit per transaction is RM20, applicable to all payment methods including Touch 'n Go eWallet, DuitNow, FPX (online banking), Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH).
• Deposited funds are credited to your playing account and may only be used for gaming on the squeen platform.
• squeen is not responsible for any charges or fees imposed by your third-party payment provider.

Withdrawals:

• The minimum withdrawal per request is RM100.
• Approved withdrawal requests are processed within 5 to 30 minutes after verification is complete.
• Withdrawals may only be made to the same payment method used for the deposit, unless otherwise specified by the squeen team.
• squeen reserves the right to request additional identity verification before approving any withdrawal request, particularly for new accounts or amounts exceeding certain limits.

squeen offers various bonuses and promotions from time to time. Each bonus is subject to wagering requirements and specific terms stated alongside it. The general conditions that apply to all bonuses are as follows:

• The first 100% Welcome Bonus of up to RM300 is awarded on your first deposit. For example, if you deposit RM100, you receive a bonus of RM100 — your balance becomes RM200 — and you must reach a total wager of RM2,000 (RM100 × 20) before winnings from the bonus can be withdrawn. If you deposit RM800, the maximum bonus is RM300 — balance RM1,100 — with a wagering requirement of RM6,000 (RM300 × 20).
• Bonuses may not be converted directly to cash without fulfilling the stipulated wagering requirements.
• Only one bonus may be active at a time, unless otherwise stated in the relevant promotion terms.
• squeen reserves the right to modify, suspend or cancel any promotion at any time without prior notice.
• Any attempt to abuse the bonus or promotion system, including registering multiple accounts to claim bonuses repeatedly, will result in account termination and forfeiture of balances.

All games available on the squeen platform — including online slots, live casino (baccarat, roulette, blackjack, sic bo), sports betting, poker and esports — have their own applicable rules. Players are responsible for understanding the rules of their chosen game before playing.

• Game results produced by the squeen system are final and may not be disputed, unless a technical fault has been confirmed by the technical team.
• In the event of a system disruption or technical failure that affects the integrity of a game, squeen reserves the right to void the relevant game round and return the wager to the player.
• Confirmed bets may not be cancelled by the player.
• For sports betting, the odds displayed at the time a bet is confirmed are the odds that will apply, unless odds change before final confirmation.

The following actions are strictly prohibited on the squeen platform and may result in account suspension or termination as well as legal action:

• Using automated software, bots, scripts or other technical methods to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes.
• Registering or using an account with false identity information or the identity of another person.
• Using a squeen account for money laundering or any activity that violates the law.
• Abusing the bonus or promotion system in ways not intended by squeen.
• Harassing, threatening or displaying inappropriate behaviour towards customer support staff or other players.

squeen reserves the right to suspend or close the account of any member for the following reasons:

• Breach of any provision in these Terms.
• Suspected fraudulent activity or conduct that violates platform policies.
• Failure to meet identity verification requirements when requested.
• A request by the player for voluntary self-closure.
• Instructions from relevant authorities.

If your account is closed at your own request or due to a clean termination of the relationship, any remaining balance (after deducting any bonus that has not met the wagering requirements) will be returned to you in accordance with the standard withdrawal procedure.

Players who wish to take a break from gaming or activate self-protection limits are encouraged to contact the squeen support team via 24/7 live chat for further discussion. Information on responsible gambling is also available on our Responsible Gambling page.

squeen respects the privacy of every member and is committed to protecting the personal data collected. The use and protection of your personal information is detailed in squeen's Privacy Policy, which forms part of these Terms in their entirety.

In brief, the personal data you provide to squeen is used only for account management, transaction processing, identity verification, fraud prevention, and service communications. We do not sell or disclose your personal data to third parties without your consent, unless required by law.

To the extent permitted by applicable law, squeen shall not be liable for:

• Any financial losses incurred as a result of gambling activity on the platform.
• Service interruptions caused by factors beyond squeen's control, including internet infrastructure failures, power outages, or natural disasters.
• Indirect, incidental, or consequential damages arising from the use of or inability to use the squeen platform.
• Actions by third parties, including hackers or payment providers, that affect your account or transactions.

squeen's maximum liability to any player, under any circumstances, shall not exceed the total amount deposited by that player in the thirty (30) days preceding the claim.

squeen reserves the right to amend, change, or update these Terms at any time at its sole discretion. Any amendments made will take effect immediately upon publication on this website.

Players are advised to review this page from time to time to ensure they remain aware of the latest applicable terms. The "Updated" date at the top of this page indicates when these Terms were last amended. Continued use of the squeen platform after any amendment is published constitutes your acceptance of the amended terms.

squeen operates under the relevant international licensing. These Terms are interpreted and governed in accordance with the international licensing framework applicable to squeen's operations.

Should any dispute arise between you and squeen regarding the use of the platform or the interpretation of these Terms, we encourage resolution through squeen's official communication channels first — via 24/7 live chat or by emailing our support team at:

[email protected]

Our support team will endeavour to resolve any issue within a reasonable timeframe. If a resolution cannot be reached through internal channels, the dispute will be referred to the dispute resolution body designated by the relevant licensing authority.